Investigating workplace concerns in first responder organizations requires a nuanced understanding of leadership structures, operational realities, workplace culture, and organizational risk. This session explores common investigative challenges, provides practical guidance for assessing complaints and evidence, and examines how seemingly isolated concerns can reveal broader issues affecting trust, accountability, and workplace culture.
Participants will learn how to:
- Recognize the unique challenges of investigations in first responder environments, including the influence of rank, loyalty, trauma exposure, and organizational culture.
- Differentiate between operational leadership and workplace misconduct, identifying when leadership actions may cross the line into harassment, bullying, discrimination, retaliation, or abuse of authority.
- Assess the impact of power, influence, and workplace dynamics on reporting, participation, credibility, and investigative outcomes.
- Identify when complaints may signal broader organizational risks, including concerns related to culture, psychological safety, leadership practices, and organizational trust.
Facilitator:
Bob Stenhouse, CEO, Veritas Solutions
Bob Stenhouse is the CEO of Veritas Solutions and a seasoned investigator with more than 20 years of experience supporting organizations across Canada. He specializes in complex workplace, administrative, and regulatory investigations, helping leaders navigate organizational risk, accountability, and workplace culture challenges with confidence.
Partnership with WESTERN CITIES HR ASSOCIATION
This session is part of Western Cities HR Association’s 2026–27 professional development program, bringing municipal HR professionals together with industry experts for practical learning, conversation and connection.
Organizer
