Workplace Restoration Training | CPHR BC & Yukon

CPHR BC & Yukon has partnered with Veritas Solutions to offer this Workplace Restoration Training to our members.

In today’s dynamic workplace, HR professionals are often at the forefront of navigating and resolving conflict. These conflicts can range from interpersonal tensions to complex organizational disputes. This full-day training is designed to equip HR leaders with advanced, risk-informed strategies to manage conflict effectively and confidently.

Participants will explore the root causes of workplace conflict through a strategic lens, learning how to apply emotional intelligence, bias awareness, and purpose-driven communication to foster resolution. The training emphasizes courageous conversations and provides practical tools for handling difficult dialogues with clarity and empathy.

Through interactive discussions, group activities, and immersive role-play scenarios, HR professionals will gain hands-on experience in diagnosing conflict, facilitating resolution, and supporting a culture of psychological safety and accountability.

Whether you’re mediating between teams or coaching leaders through challenging situations, this training will strengthen your ability to lead with confidence and compassion in the face of conflict.

By the end of the training, participants will be able to:

• Diagnose the root causes of workplace conflict using a risk-informed lens.
• Apply emotional intelligence and bias management strategies in conflict situations.
• Use purpose-oriented communication to navigate difficult conversations.
• Engage in courageous conversations with confidence and clarity.
• Practice conflict resolution through realistic role-play scenarios.

TRAINERS

Basma Sheikh, MSc | Director, Corporate Training
Basma Sheikh, Director of Corporate Training at Veritas Solutions, specializes in training, development, and Organizational Psychology. Her background allows her to create impactful trainings tailored to diverse industries, focusing on human resources risk management. Basma supports workplace investigations and advocates for ongoing learning and inclusive work environments. Her goal is to foster education, growth, and psychological safety, promoting respectful and open conversations for meaningful change.

Susan Cassidy, MBA, CPHR | Director, Workplace/Human Resource Investigations
Susan is our seasoned Human Resource and Labour Relations expert. With extensive experience in both areas, Susan brings her earned wisdom and problem solving skills together to help our clients risk manage any issue to a successful conclusion. In addition to her LR skills, Susan is a workplace investigator and also brings significant board governance experience to our team. Susan is our senior leader for HR investigations and provides exceptional quality assurance and guidance to these cases.