Workplace Violence De-Escalation Training

About This Training

The Workplace Violence De-escalation training is designed to enhance participants’ understanding of human behavior, focusing on both proactive and reactive responses in escalated workplace violence situations. By participating in this course, attendees will gain valuable insights into their own perceptions and assumptions, enabling them to interpret behavior more objectively and effectively. By developing essential communication skills for de-escalation, including verbal strategies like the 3 S strategy, rephrasing, and setting limits with empathy, participants will be better equipped to handle conflicts and reduce the risk of workplace violence. Through case studies, role-playing, and collaborative discussions, attendees will apply these strategies in real-life scenarios, refining their emotional intelligence and improving workplace interactions.

Course Content

  • Understanding Human Behavior: Focus on proactive and reactive responses in workplace situations.
  • Analyzing Perceptions and Assumptions: Gain insights into personal biases and improve objective interpretation of behavior.
  • Communication Skills for De-escalation: Learn verbal strategies like the 3 S strategy, rephrasing, and setting limits with empathy.
  • Case Studies and Role-Playing: Apply strategies in real-life scenarios to refine emotional intelligence.
  • Psychological Principles and Best Practices: Explore the power of imagination, growth mindset, and guided imagery techniques.

Facilitator: Robert Kung

Robert specializes in conflict resolution, de-escalation, self-management, effective communication, negotiations and fostering a positive workplace culture. Robert has dedicated over 7 years to advancing these skills in his previous role.

Recognized with a prestigious Meritorious Congratulations Award from the Crisis Prevention Institute, Robert has personally certified over 7,100 staff and accumulated more than 5,000 hours of teaching experience.

At Veritas Solutions, Robert’s mission aligns with our vision of fostering inclusive and respectful workplaces. He empowers individuals with the latest conflict management strategies, providing tools for mitigating disputes, enhancing interpersonal communication and promoting a harmonious work environment. His pragmatic and enriching training sessions are designed to be eye-opening and transformative, enhancing both professional skills and personal confidence.

Reflecting the philosophy of Veritas Solutions, Robert emphasizes the importance of psychological safety, proactive conflict prevention and open, respectful conversations for reformative change. His high-quality training programs equip staff with cutting-edge techniques for effective conflict resolution, fostering collaboration and minimizing human resources risks.

  • Delivered by experienced instructors with extensive training in workplace violence de-escalation and resolution methods.
  • Grounded in established psychological principles and best practices in conflict resolution.

This training is ideal for:

  • Leaders
  • HR professionals
  • Individuals interested in improving workplace culture and safety
  • Those responsible for managing teams, handling conflicts, and ensuring a safe and inclusive work environment
  • Equip participants with practical skills and strategies to manage and de-escalate potentially volatile situations.
  • Foster a safer and more harmonious work environment.
  • Empower participants with the knowledge and skills needed to create safer and more respectful workplaces.
  • Mitigate the risk of violence and enhance overall workplace well-being.

Participants will gain valuable insights and practical strategies to foster an environment where everyone feels safe to express themselves, take risks, and innovate.

Veritas’ Multi-Disciplinary Training Team

Veritas Solutions courses are delivered by experienced practitioners, including former senior executives, forensic and registered psychologists, regulatory and workplace investigators, HR leaders, and public‑sector decision‑makers.

Rather than assigning trainers by availability alone, we select the best‑fit facilitator based on the organization, sector, and people risks involved.

While individual trainers may vary by session, all meet the same high standard for delivery, subject‑matter expertise, and trauma‑informed practice. This approach ensures every course is grounded in real‑world experience and delivered with clarity, care, and credibility.

Meet our trainers

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